Returns & Refunds

Updated September 27, 2026. McLean Imaginations LLC / E.T. Darkmore.

Damaged, defective or incorrect items

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, contact us through the site’s Contact page as soon as reasonably possible so the issue can be reviewed.

Return and refund eligibility

Other return or refund eligibility may depend on the item, its condition, and any product-specific terms shown at purchase. We will honor any cancellation, refund, replacement, or return rights required by applicable law.

Approved refunds

Refunds, when approved, are returned through the original payment method unless another method is required or agreed.

Contact and support

For order questions or other support, use the Contact page on this website. This contact channel is intended for adults. If you are under 18, ask a parent, guardian, teacher, or other trusted adult to contact us for you.